Sent me to collection after 7 month of trying to cancelled my account

[michelledoodper]

I been trying to cancelled my account since April last year.
Every time that i called to cancelled to the only phone number that appears in the rogers pages for costumer sevice they said they will resolved. But then, it will appears again another month charged my account. When I saw that months pass and still was not cancelled the service. I start taken notes about the reference conversation number.
Here are the caller ID number for each called:
I2045501046
I2049354597
I2062278977
I2071356512
I2072875814
Please check the recording of each call to see that I am telling the truth about my request of the cancellation.
Also, i have been charged for the equipments even though I returned them. In each call I explained several times thatvi retuned the equipments and give this tracking number in my calls and still I was charged for the equipments.
I also had a case for cancellation open:
C189191507 but never was cancelled my account. And monthly charge continued.
I spent an average of 1.5 hours in each call and nothing happened until I give up trying in october 2023 due to personal problems that occured in my life.
Now my account is in collection and i receive threaten emails of taking me to court or affecting my credit. I feel very mistreated by Rogers as I was a loyal customer since 2012 and always paid my bills on time.
I need to solve this situation ASAP.
It seems like there is no one capable to handle this case.
Please check your records to see the month that i stop using your service. I don't understand why i have to pay for a service that I didn't receive.
Because of this situation, I don't think that i will use your service again and definitely will not recommend to anyone either. My last year experience has been a nightmare and i shouldn't be treated like this.
Please get back to me directly to my phone number. Do no use my email
Thanks.

***Added Labels***

[RogersMaude]

Good afternoon @michelledoodper,

Thank you for posting to the Rogers Community and letting us know of your recent experience. We're sorry to learn that it was not as seamless as it should have been.

Was there a reason why your account was not cancelled in the first place? 

We appreciate you took the time to bring this up to our attention and would like to provide you with the help you need. 

To understand your situation better, we'll need to gain access to your account. Therefore, please send a message to @CommunityHelps, when you can,so we get the opportunity to take a deeper look into this for you. 

To learn how to send a private message, have a look at this blog. Thanks!

RogersMaude