Rogers Infinite Plan - Data overage message

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I've Been Around
Posts: 1

Rogers Infinite Plan - Data overage message

I received a data overage by $50 message today and it shut down my data...but I am in an unlimited plan...WHY?!

 

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Moderator
Moderator
Posts: 1,538

Re: Rogers Infinite Plan - Data overage message

Hello, @jan_a33.

 

Welcome to Rogers Community Forums! 🙂

 

Thank you for posting your concern in the Community. The cellular data interruption can be quite inconvenient! We'd love to look into it and help restore your data connection; please send us a private message at @CommunityHelps. You can find details about our private messaging in this blog.

 

Cheers,

RogersMoin

I've Been Around
Posts: 1

Re: Rogers Infinite Plan - Data overage message

it start with 2 GB and 5 days before my billing cycle it shows limit is finished., added to 5 GB a month again same problem, added to 10+3 GB same problem now I have 14 GB same problem. Can you explain when this thing will stop and right now after 10GB I’m on reduced speed even I have 14 GB full speed, I’m customer since 2006 but now I must say in these 13 years not a single year I was satisfied with Rogers billing and service which include cable wireless and home phone I cancelled all the services mine is the only number left with Rogers.
should I change my carrier? Or what?

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Resident Expert
Resident Expert
Posts: 13,942

Re: Rogers Infinite Plan - Data overage message

Question..

It is a notification that you have reached a limit?

When you go in, and you view your data limit, is it near where it is?


I know you can set notifications as to say at whatever amount.


I am wondering if you were at your lower data limit.. and it was set say at 90% of it.
But when you added more data, while the limit part may be higher... that the notification part may still be set at the lower amount?