Rogers Ignite Internet Pricing

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I've Been Around
Posts: 1

Rogers Ignite Internet Pricing

Why we have pay such a high price for the internet service, please bring it down to affordable price

 

 

 

***Edited Labels***

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Resident Expert
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Posts: 1,363

Re: Rogers Ignite Internet Pricing


@Beg65 wrote:
Why we have pay such a high price for the internet service, please bring it down to affordable price

Rogers usually offers "back to school" specials for new customers at this time of year.  Fido is also owned by Rogers and offers Internet services at lower prices.  Another option is to get your Internet service from a TPIA provider.

 

If you want to get your Internet service from the incumbent providers, who own and maintain the "last-mile" infrastructure, and get the best available speeds in your area, you will usually end up paying a premium for that service.  The only things that keep prices down in this industry are competition and regulation.  Since the COVID-19 pandemic hit and more people are now working and learning from home, good deals seem to be harder and harder to find.



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I've Been Here Awhile
Posts: 3

Re: Rogers Ignite Internet Pricing

Hi all,

 

I would like to let you know about the most unfair thing I have ever seen in Canada. I signed a contract for 1 Gb home internet plan at 2nd of Sep. But, due to much lower speed (30 Mb!!!) and no solution from technical support, I cancelled it at 11th of Sep. Now, they are asking me to pay the installation fee and the fee for the days that they were working on the speed issue (totally something like 58 CAD for a wrong service that I cancelled within the allowed 10 days period). I don't know how is it even possible. Rogers is the worst.

 

Alireza 

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Posts: 58

Re: Rogers Ignite Internet Pricing

Hi @a3mashay

 

Thank you for your post and welcome to the Community!

 

I am sorry to hear that you weren't satisfied with your internet service and that you have cancelled your account. 

While the account was cancelled because of your speed issues, some charges are still applicable for the service. Partial charges may be included on your bill for new services for the time period between the start date of services (activation date) and your bill date. They can be found in the “About your First Bill” section. 

 

Let us know if you have any other concerns. 

 

 

RogersRob

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Re: Rogers Ignite Internet Pricing

Why do I have to pay for a fault service?! I signed a contract for 1 gb, but received 30 Mb! And technical support could not solve the issue, and this was the reason for cancellation. It's totally unfair. Are you charge costumers for your mistakes?

 

Alireza

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Posts: 432

Re: Rogers Ignite Internet Pricing

It's unfortunate that our technical support team was unable to see the service speed concern to resolution for you, in the event you do choose to return to Rogers someday we'd certainly like to see to it that the service is working appropriately. Regarding the charges, as mentioned, the service would be prorated for the duration active and installation fees for the service are applied as you did have the service installed and were using it for a period.

 

All the best to you in the future and we hope we get the opportunity to see your business again.

 

@RogersAndy

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I've Been Here Awhile
Posts: 3

Re: Rogers Ignite Internet Pricing

Totally unfair. It was running for 4 or 5 days because technical support told me to keep it running in order to see the issue will be solved or not. I told them at very first day that the speed is much lower. 
In addition, you gave me a fault service. Why should I pay installation fee????

 

Alireza