Relocation to another city

[Ahmed2023]

Hey there,
We're relocating to another city, can we just reinstall the internet modem or we need a Roger's technician to do that? And how to change our location for the bills ?
Thanks

[RogersYasmine]

Hey @Ahmed2023,

Thank you for posting your concern in the Rogers Community, we're happy to have you! Hopefully, everything went as smooth as possible with your recent move. 🙂

In regards to transferring your existing internet services to the new place, we normally recommend reaching out to our Moves Concierge team within 30 days of your move-date so they can get things set-up from their end. They will check the status of your new address to see if a technician is required or if you can simply plug in your existing equipment yourself. Either way, they do still have to get your account and service transferred to the new address, so it's really important that you get in touch with them ASAP.

Here is how they can be reached:

Call Centre:
1-877-696-6839
Sunday - Saturday: 7am – 10pm ET

Live Chat Service:
https://www.rogershelp.com/customerserv/Bold_landing.php?s=1101
Sunday - Saturday: 7am – 9pm ET

I hope this helps!

RogersYasmine