The billing system can be difficult to deal with. You just need to speak to a more experienced/powerful agent to figure out why you did not get your $5 auto-pay discount. It could simply be that the billing system didn't accept your credit card, or an incorrect code was entered.
To get an experienced agent, I prefer to call the billing dept during regular business hours (most rookies get stuck with later work hours).
You could also try typing "Retentions" or "cancel service" into chat box to see if you can get a better deal.
By the way, you typed 10 gb for $45 (or $40 with auto-pay), but when I was walking by a phone kiosk, that deals with both Rogers and Freedom, the deal for both was $40 (I assume that includes the $5 auto-pay discount) for 20 GB of data.
If your deal is just for 10 GB, call to cancel a service, but ask for the better deal of 20 GB (I don't know if it's 5G plan or not).
If your Rogers offer is for 20 GB (and not 10 GB as you thought), then the billing dept should be able to help you get the $5 auto-pay discount (your first attempt might just need to get your Credit Card accepted, or just have the offer cancelled and then redone (making sure to avoid any early-cancellation fee - if applicable).
Good luck.
Sincerely,
Call me mebe
