Plan & Phone Upgrades never honoured.

[ServiceMatters]

After hours on the phone, once again I am misinformed on offers and Rogers does not honour the price of verbal agreement made on the phone. This happened twice in a span of one week. Do not value loyal customers at all. CRTC and consumer protection need to be advised on these tactics.

***Edited Labels***

[RogersMoin]

Hello, @ServiceMatters.

Thank you for your post, and welcome to our Community!

The offers and promotions keep changing; as such, the offer discussed may not be available the next day. Thank you for being a member of Rogers' family; we absolutely value your loyalty. We want to turn your experience recent experience around. Please send us a private message at @CommunityHelps so we can explore your account's tagged offers. You can find details about our private messaging in this blog.

Cheers,

RogersMoin