Yes it has been resolved once I escalated to the office of president. Only ppl there are capable of finding the right person to track down my payment finally . They then agree to transfer that credit to my existing account under the same name.
Update: today, i have called rogers customer service and they said that they didn't see the money in our closed account, but RBC states they money already reaches rogers side. If that's the case why is our money now showing?? seems like i am in the ...
