Overcharge for service , don't get money back

[um]

Hello Community,

Rogers is over charging me since nine (9) month for a service I don't use. Meanwhile the total  amount accumulated to  $1,291.50 . I called Rogers within the last three month several times,  with no success getting my money back. Every time the call has been closed with the commitment that I will see the money on my Credit Card account within 3-4 business days, result zero.
All I get every time I call are excuses from the agent that somebody in the back office filed "the report wrong", "ticked a wrong box" or "delayed case expired" .....
Nobody really owns the problem!

Where can I escalate this t?

Thanks,

Ulli

-Ulli

***Edited Labels***

[RogersJermaine · Accepted solution]

Hello @um,

Thank you for joining us here on the Rogers Community Forums, and we do appreciate the feedback you have provided on your current situation.

Since you last posted, have you received a callback or any updates on the status of your request? We can certainly take a look into your account to provide you with some more information and get some more clarity to provide you with an answer.

Please feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our private messaging system works, please check out our blog.

Regards
RogersJermaine