New Ignite TV set up issues

[Madi2]

I set up for add on service for internet Ignite bundle with tv on sep 13. It is still not active despite several calls to call centers and escalation. I spent almost 5-6 hours on call with the tech center. Can someone share an escalation email or a solution to solve this

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[RogersMoin]

Hello, @Madi2.

Thank you for your post, and welcome to our Community!

It’s disappointing that your Ignite TV service has not been added to your account in a timely manner. Typically, it’s a straightforward task, once the package is agreed upon, the Ignite Entertainment box(s) will be shipped to your home. 

Waiting on hold for so long can be painful; please send us a private message at @CommunityHelps so we can add the Ignite TV service to your account. You can find details about our private messaging in this blog. 

Cheers,

RogersMoin

[Madi2]

Hi

i have sent a pm regarding the details of this issue.