MyRogers Account Number

[discovergio]

I just migrated home internet from Fido to Rogers and I am trying to pay the rogers bill using chequing account from TD easyweb. (I am aware there are other ways of paying the bill but paying online with chequing account is what I need)

MyRogers account number is listed online with 9 digits but when entering as rogers payee 9 digits. it did not work (it returned an error saying there were space or dash in the number but I saw none)

I lived chat with Rogers and the bot told my account number has 11 digits  (9 digits above + 04)

I asked Rogers rep who said he\she only saw the 9 digits on my account and no idea about the last 2 digits "04"

I tried paying $1 to the account number with 11 digits and it worked.

Anyone has any idea what is going on? wondering how the bot has my account number with additional 2 digits 04 added-on to what shown in the bill?

***Edited Labels***

[-G- · Accepted solution]

@discovergio  Have a look at your actual printable bill on MyRogers.  In addition to the 9-digit Rogers account number, the bill will also show your 11-digit "Bank Payment ID", that you need to use when paying your bill through online banking.

Your Bank Payment ID is also shown in the Billing section of the MyRogers app.

[jamesjd]

I have always used the 9 digit account number from my Rogers account. I am now seeing this Bank Payment ID with 2 additional digits. This time, it doesn't seem to be working with only 9 digits. However, according to my bank account, my payment has gone through, but so far, Rogers hasn't received the payment?

[RogersZia]

Hello @jamesjd, welcome to the Rogers Community Forums!

Have you recently activated any new services with us or migrated to Ignite TV services? If yes, then you may need to change your Payee info to any of the below:

• ROGERS (12 DIGIT ACCOUNT NUMBER)
• ROGERS (11 Digit Bank Pymt ID)
• ROGERS (6 DIGIT ACCOUNT NUMBER)
• ROGERS PAYGO/PREPAID

You can verify your Rogers Bank Payment ID at the top of your bill before selecting the payee name.

As for the payment you've already made, may I know how did you make it? When making your payment through the bank, please allow 3–5 business days for processing. A record of your payment will show up in your MyRogers Payment History within 5 business days.

If it's been longer than 3-5 business days, please let us know and we can verify the payment details for you.

RogersZia

[jamesjd]

This is a public space, how do I verify my information to you? Yes it has been more than 5 days since payment was sent. I use the 9 digit account number as I always have. Nothing has changed in my account. I have been with Rogers for almost 30 years and never had this problem.

[RogersCorey]

We have a secure, encrypted form by which we can gather your information in a private chat.

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey