Live Chat - Session timed out error

[Eve7]

Can’t get through to support. My last conversation with agent in NS has been stuck/ cut-off and remains on my screen where I can access support anymore. Keeps saying session has ended. NO RESOLUTION. Stuck!

*Added Labels*

[RogersYasmine]

Hello @Eve7 ,

Thank you for your post! I hope you are doing well and keeping warm. 🙂

I'm sorry to hear about the technical issues you were experiencing while using our Live Chat service online. This is the first I'm hearing about this happening, very odd indeed. 😞

By any chance, were you able to refresh your browser and/or exit the chat, and get back in touch with our Live Chat support team? If not and you are still requiring support, feel free to search our community for the answers you need or post your question or concern as someone may be able to assist!  Check out this article on Creating a New Post.

If your issue is more personal in nature, please click here and select the appropriate tiles to review all of our available avenues of support. You may also send us a PM @CommunityHelps and we'll do our best to help out as well!  For your own safety and security, please remember not to post any personal info publicly.

Thank you,

RogersYasmine