Incorrect plan amount

[Gkvignesh5]

I was a Fido customer and transferred my no to Rogers under migration plan. I was informed that plan amount would be 90$+ HST and after all the promotions applied I will have to pay $50+HST. After all the transfers noticed that my account shows $95+HST and now I will have to pay $55+HST. Spoke to multiple customer representatives, everyone admitted that mistake done by the representatives and disconnected my call without giving resolution. I’m not sure if there is a email group where I can escalate it further

***Edited Labels***

[RogersJermaine]

Hi @Gkvignesh5,

Welcome to the Rogers Community Forums and thank you for sharing your most recent experience with us, we do appreciate the feedback. We can certainly review the plan details and notes on the account to review the offer for you. 

Please feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our private messaging system works, please check out our blog.

Regards,

RogersJermaine