How to get a copy of my recent chat transcript

[Fiffy]

I had a lengthy conversation with an agent yesterday October 13, 2024 and obtained a new plan.  When the chat ended I selected email a copy of the chat but I did not receive it.  Is there anyway to get a copy now?

Thanks

**Labels Updated**

[57 · Accepted solution]

Many people have had this issue.  Per the following post, contact chat again to see if you can get it:

https://communityforums.rogers.com/t5/Account-Support/Copy-of-Live-Chat-Support-Transcript/m-p/49149...

I always copy the chat contents (for any chat, not just Rogers) and paste it into a file before closing the chat.

https://communityforums.rogers.com/t5/Account-Support/Copy-of-Live-Chat-Support-Transcript/m-p/49276...

[Fiffy]

I tried and kept getting Anna.  How can I get an agent?

Thanks

[57]

I assume Anna doesn't respond appropriately to your request?

Type in "I'd like to speak to an agent"?

PM the mods on this forum?

When logged into the forum, click on @CommunityHelps  .  On the page that comes up, you'll see a link near the top right of the screen to "send a message".  If you're using a tablet or phone, you may need to switch your browser to the desktop version. How to do that will depend on the device but a web search should find it.  There may be some back and forth required while Rogers get your personal information to look into your account.  Personal information is not allowed in this forum.  

When logged into the forum, check the envelope icon at the top right of the screen for messages.  You would usually also receive an e-mail that you have a PM, but it may have ended up in your spam folder...

Use any of the other contact us options?

https://www.rogers.com/contact?icid=R_COR_JOR_MMUIFL

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