Hold times…

[Apepe]

I’m currently on my 4th hour on hold trying to cancel my service with this company. I have spoke to 3 people in HOUR ONE who kept transferring me to another department. So here I am waiting to cancel after 19 years of being a customer. Probably with some hidden fee and cryptic bill breakdown to end my story with these crooks. Oh also I was on with them for 2 hours this morning trying to get some answers, when finally I got in my car and switched providers once and for all. Now I have a tablet data plan that is still connected to me somehow (that was cancelled and paid in full July 2021)…. ANSWER THE PHONE…officially 4hrs and 17 minutes. My whole day wasted. Thank you for nothing.

*Added Labels*

[RogersZia · Accepted solution]

Good evening @Apepe,

Welcome to the Rogers Community Forums!

We're truly sorry to hear you've parted ways with us. I realize the wait times over the phone have been less than ideal lately. 4 hours is a really long time to stay on the phone. I hope you were able to speak to one of my colleagues since you've posted here.

Did you know you can reach out to us via social media 24/7? You only have to message us once and you're in the queue for the next rep, contacting us via Twitter @RogersHelps or on Facebook.com/Rogers ensures you are free to go about your day without losing your spot. 

Please let us know if you still require any account assistance or need us to go over your final billing etc. 

RogersZia

[RLAV]

Very disappointed with customer service.  I've been on hold for 2hrs and 24 minutes so far.  Spoke to 3 different people and everybody just passes me to the next.  It blows my mind that this is considered acceptable.

[RogersTony]

Hello, @RLAV

Welcome to the Rogers community forums!

I'm sad to hear about the negative experience you've had trying to get through to our support teams. Were you able to speak with someone to address your concerns since you first posted?

Please let us know if you still have any questions or concerns about your Rogers services.

RogersTony

[London99]

I am having the same frustration, I have been on the phone waiting 2.5 hours yesterday, past 5 hours today! I don’t have twitter but can somebody get me help! Tech support and billing believe everything looks fine but there is no internet and I have now been on hold for 3 solid hours waiting for ignite.

I am loosing my mind, my kids are climbing the walls, totally BS to wait like this!

[AbD2]

Someone at Rogers needs to come to the realize that customers' time is as valuable as staff time. If you have as many people complaining about wait times, why hasn't anyone at Rpgers concluded that they need more staff? All of us know what the problem is, and what the solution should be--except Rogers!