Like many others, I've simply quit trying. Which means that Rogers' plan works! Providing no service means Rogers wins! No service = greater profit for Rogers!
OMG! When I sent this, I immediately got a message from Rogers telling me that I'm in the queue. Now I've got it. Rogers is not about media service. It's about driving people to need psychiatric care! Good job, Rogers!
Does anyone at Rogers read these messages? If so, what training has staff had that leads them to conclude that the way to deal with problems is to put the blame on the customer and suggest an alternative where the solution is "you're in the queue." L...
Someone at Rogers needs to come to the realize that customers' time is as valuable as staff time. If you have as many people complaining about wait times, why hasn't anyone at Rpgers concluded that they need more staff? All of us know what the proble...
