Escalate to ombudsman needed

[aq_]

I've been dealing with a pricing issue since August. I  share a concern, dealt with rep in president office who is supposed to be looking into it but never responds to my calls

Can someone advise how and where I direct a complaint to rogers ombudsman office

***Edited Labels***

[RogersMaude]

Hey @aq_,

Welcome to the Rogers Community and thank you for posting about your recent experience. 

We appreciate you took the time to bring this up to our attention, as a few months delay, for the correction of a pricing issue, does not sound right. 

We'd like the opportunity to help you reach a resolution. For assistance, please send a message to @CommunityHelps, as we'll need to discuss privately to access your account.

To learn more on our messaging system, click here. 

Thanks so much!

RogersMaude

[aq_]

I am having issues to send a PM is there a way to do it?