Equipment Return

[MiraJin]

I have returned ALL THE EQUIPMENT in ONE ORANGE COLOR NIKE BOX (1)Rogers Ignite TV Box, (2)remote controller, (3)power adapter for TV Box, (4)Ignite WiFi Gateway and (5)power adapter via Canada Post. Canada post tracking shows that package has been delivered on May 13, 2024

On same day, I received email Rogers says that the ONLY Ignite WiFi Gateway has been received.

Please confirm that you have received all the equipment - (1)Rogers Ignite TV Box, (2)remote controller, (3)power adapter for TV Box, (4)Ignite WiFi Gateway and (5)power adapter

***Edited Labels***

[RogersYasmine]

Hello @MiraJin ,

Welcome to the community and thanks for your post. 🙂

That is quite strange, indeed. I can see that we've already connected with you privately and your issue is currently in the process of being investigated. As discussed, please allow some time for things to get sorted out. 

Thank you kindly,

RogersYasmine