05-14-2024 09:03 AM - edited 05-14-2024 09:13 AM
05-16-2024 10:17 AM
Hello, @ToriFitzgibbons.
We appreciate you joining our Community and sharing your Save & Return (Upfront Edge) experiences. It's disheartening to learn about your repeated negative experiences with the program. It's not the service we strive to provide. Your feedback is vital to improve the Save & Return process.
The device returns are checked at the warehouse to see if they meet the return criteria. A device in good working condition must power up to the home screen, accept and hold a charge, and have the ability to perform a factory reset. The device must function correctly, have no physical or liquid/moisture damage, and have no missing parts. The screen must be void of any dead/dark spots and/or blemishes.
We hope the store can help sort out the device return processed at the store.
Regards,
RogersMoin