I terminated my services Oct 12/23. My equipment was confirmed returned Oct 19/23.
I am still getting billed for services and receiving daily phone calls asking me to pay the bill. I had spoke to Roger reps three times after receiving the first bill. Last one told me it takes 30 days to acknowledge receipt of equipment and that they will continue to charge and eventually adjust the bill. He told me to ignore the bill.
They have not yet done so and there is no one to speak to. I tried 4 times and hung up after kept waiting for close to one hour each time.
If you go with Rogers, beware of what you get into. I won't do this again
Welcome to the Rogers Community Forums!
I can imagine your frustration with your cancelation. We definitely want to take a closer look at this for you. Please send a private message to @CommunityHelps so we can get started on this for you. Not familiar with our private messaging system? No worries, click here.
We look forward to hearing from you.