Dreadful support

[mattgee]

I used to work at Rogers and had an Appreciation Discount removed from my account randomly. I have tried endless times to have someone add it back on… it’s been over a month at this point and nothing has been resolved for my case: C198483804

Only one Rep working in RPP (I think) had any clue what was going on (I2197842285) he could be the only reason why I haven’t actively looked to swap companies.

The last rep legitimately hung up on me, they breathed into the mic for 20 minutes contributing nothing of value to the call and then abruptly disconnected. I waited a few minutes for a call back and nothing.. honestly getting pathetic at this point. I’ve been nothing but kind, wasted countless hours on the phone, bounced between departments that have absolutely no clue on how to help me. This is outrageous - it’s been probably half a dozen phone calls at this point.

I know Bell is terrible as well but I’m thinking with new customer incentives it may be worth it just to swap over and get away from this mess.

When I worked at Rogers I took pride in my customer service skills and my willingness to help serve the community and “keep Canadians connected”. The support I’ve received on this case over the last 6 weeks or so has been nothing short of pathetic, the last rep hanging up on me after I waited 45 minutes on hold and call for nothing was the cherry on top. Even my worst day working at Rogers I gave 10x the effort of some of the Support reps I’ve dealt with. You all should reflect on how poor the customer service has gotten for a company that relies on a recurring monthly fee.. it’s just sad.

***Added Labels***

[RogersYasmine]

Hello @mattgee ,

Thanks for joining us in the community and for voicing your concerns. I can understand the disappointment with having this discount disappear unexpectedly, especially if you haven't made any changes that would cause this to occur.

I see that we've been chatting with you via PM and we would love to continue doing so in hopes of getting to the bottom of this. Kindly respond to our last message when you have some time and we'll be happy to investigate further. 🙂

Thanks very much,

RogersYasmine