Decided to switch from Bell to Rogers. Went online and purchased a phone with a plan. Received an email saying the phone was ready for pickup, location was unfortunately 45 mins minimum from my place. I get there, my account has been flagged for fraud they want my passport and a utility bill. They gave me the name and number of the person in charge of the fraud file and she was unreachable. So I had to drive 45 mins back home to get the newly required documentation, which I wish they would have told me was needed when they flagged the account. I stopped at a Roger’s near my place and got my account validated but they didn’t have the phone I wanted. The agent on the phone told me to go back to the store that was 45 mins away from my place. I get there, the guy says there is no order and tells me to redo it online. I try, doesn’t work. I call Roger’s, because the representative at the store didn’t seem to have any interest in assisting me, the guy on the phone says he will redo the order but tells me the phone will be shipped. I tell him I just drove 45 mins back to the store for me to tell me it’s not possible for me to get the phone there it doesn’t show up and that I wail have to wait. Hopefully the next two years won’t be this complicated. Was thinking of transferring over my 3 other lines but not so sure now.
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