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Charges for Returned Equipment

atlanticbay
I've been around

i am constantly being harassed by Rogers and your third-party company to return the equipment. i have already returned it long back. canada post says delivered. 

what do i do ??

 

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3 REPLIES 3

Re: Charges for Returned Equipment

-G-
Resident Expert
Resident Expert

@atlanticbay How long has it been since you returned your rental equipment?  Are you getting a non-return fee for some or all of the items that you returned?

 

When returning equipment, you need to return all required items that are listed here: https://www.rogers.com/support/billing-accounts/returning-rental-equipment

 

To find out the exact status of your return, I would advise sending a private message to @CommunityHelps .  They can also expedite a search for your equipment at the warehouse.

Re: Charges for Returned Equipment

Jot2302
I've been around

Hi,
I reutrn the rogers equipment for home internet but still paying for bills.
They don’t understand customer values and they don’t care about their customers.

Re: Charges for Returned Equipment

Good day @Jot2302 ,

 

Thanks for your post! We're sorry to hear that you are still being billed for services, even though your equipment has been returned. That doesn't sound right. Hopefully, we can help you get to the bottom of it!

 

As mentioned in a prior post found here, are you able to confirm the date that you returned your Rogers equipment to us? Did you hold on to the tracking number so that you can verify the status of your return?

 

Also, did you reach out to us by telephone or via Live Chat online to inform us that you wanted your services to be cancelled and for which date? 

 

We look forward to hearing back from you with more details. We can also have a peek at your account to check the status as well, if you wish. Just send us a PM @CommunityHelps to get started.

 

Thank you,

RogersYasmine

 

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