Cancelled service months ago, still getting charged late fees and interest

[Kimbear]

I cancelled my service in March, with a cancel date of May 31st, send back the equipment, and actively stopped using the services on the 28th of May. Since then I have been billed for service, refunded, billed late fees and interest.  We are now in AUGUST.  And still i'm being charged, and my credit dinged.

I have had multiple calls in to support, chat bots etc.  confirmation numbers names written down and yet today i get yet another bill for more charges.

This needs to be fixed, and you guys need to stop . up my credit reports! its been over 2 months since i stopped using your services!

Who do i need to contact to get this fixed since the actual phone number on my bill seems useless as does chat support.

*Added Labels*

[RogersMaude]

Good day @Kimbear,

Thank you for posting about your recent experience with us. We appreciate you took the time to bring this up to our attention.

A two month delay for the completion of an account cancellation does not sound right. If this matter has yet to be resolved, we'd be happy to take a deeper look into this for you.

For further assistance, please send us a message to @CommunityHelps, as we'll need to discuss privately to access your account.

To learn more on our private messaging system, click here. Thanks so much!

RogersMaude