04-13-2023 01:31 PM - last edited on 04-13-2023 01:40 PM by RogersMoin
Can anyone help me here? I am trying to cancel Roam Like Home and can't seem to find a simple way to do that. My 3 year old just turned on my phone in Mexico and now I fear I will be charged $15.00. There must be a simple way to prevent that sort of thing from happening and I clearly wish to cancel this feature from my Rogers service.
*Edited Labels*
04-15-2023 01:39 PM
Good Day @dbmurdoch!
Thanks for contributing to the Community and congrats on your first post! 😊 I hope you're staying safe and sound in Mexico!
In order to opt out of our Roam Like Home Program, you would have to contact us to request to do so on our end. Did you happen to have the chance to connect with us prior to your travels?
For future reference, I did find a super helpful article that will provide you with some information on How to avoid Roaming Charges and some tips and tricks while travelling HERE.
I hope this helps!
RogersJo
07-30-2023 10:20 PM
07-31-2023 08:07 AM - edited 07-31-2023 08:08 AM
Yes its the ONLY Way by contacting them, receiving the sms message alone is not going to trigger a roam like home, but sending a message using cellular data or making a call any of those actions will trigger it.
if you do not want that feature why not just remove it long time ago rather than wait till you go on vacation?
11-28-2023 01:35 PM
12-10-2023 03:56 PM - last edited on 12-10-2023 04:03 PM by RogersMaude
it's a scam so that they can automatically charge $15 to anyone abroad who accidentally turns on their phone.
01-07-2024 07:21 PM
01-07-2024 08:19 PM
01-07-2024 10:42 PM
01-07-2024 10:48 PM
01-09-2024 06:51 PM
Hi @Johnsonrick487,
Welcome to the Community!
It would certainly be handy to know at a glance if you're opted out of a service. I'll be happy to forward your feedback to the right team. I wonder if you received an account change email notifying you of opting out of the Roam Like Home service?
Now that you do not subscribe to Roam Like Home, I would encourage you to view the pay per use rates for any country you would be travelling to outside of Canada. Please visit rogers.com/travel and enter a destination to view your roaming options and pay per use rates.
FYI if you decide to re-enroll or confirm if you're enrolled in the Roam Like Home service you can do so by texting the work "Travel" to 222.
RogersZia
01-09-2024 11:14 PM
01-11-2024 11:18 PM
Hello, @Johnsonrick487.
Thank you for your continued correspondence. We can check the Roam Like Home service enrollment and, if required, unenroll it for you. For further assistance, kindly direct a private message to @CommunityHelps. Additional information regarding our private messaging system can be found in our blog.
Regards,
RogersMoin
03-01-2024 12:14 PM
I feel your pain! The ONLY way to opt out of roam like home is to call Rogers and have the agent remove it. There is no verification email, text or any indication given by them except an agent telling you the service has been removed. The website is TOTALLY misleading when they instruct the user to text to 222 and the word travel to INQUIRE IF they are enrolled or NOT. One would expect a message of YES you are enrolled or NO you are not and will be charged regular roaming charges. But this is NOT correct. In fact there is only ever one message because texting to 222 with the word travel actually reinstates you into the service! That’s why you are going round in circles. Not at all what the website and other information says should happen. Agreed that this ‘service’ is not managed properly by Rogers at all and seems like an afterthought. We must trust that the agent did remove the service! Hope this helps