Can't complete Upgrade or Plan Change via MyRogers online profile

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AdamDoink3
I've Been Around
Posts: 1

Re: Can't complete Upgrade or Plan Change via MyRogers online profile

Same issue. Trying to pay for my new phone and it wont let me. Why is this still a problem? I start a new job on Monday and I can't get a phone.
RogersLaura
Moderator
Moderator
Posts: 772

Re: Can't complete Upgrade or Plan Change via MyRogers online profile

Hello @AdamDoink3,

 

Welcome to the Rogers community, we hope you've been keeping safe and doing well! Congrats on your first post here. 🙂

 

I know how important it is to have a cellphone these days as it helps us stay connected with the things that matter most to us. I'm really sorry to hear that you've been having trouble with processing a device order online. We always want our customers' experiences to be a positive one.

 

Just to clarify, what was happening when you attempted to make changes or place your order via your MyRogers profile online? At which point in the process did you get stuck? Did you get a specific error message? We just need some more specifics so we can help out.

 

By any chance, have you had any luck with completing your order or getting your hands on a new phone since your post was made?

 

If you still require help with upgrading to a new phone, kindly send us a Private Message @CommunityHelps and we'll be happy to assist! For more information on how our Private Messaging system works, please check out our blog.

 

Thank you,

RogersLaura

VG22
I've Been Around
Posts: 1

Re: Can't complete Upgrade or Plan Change via MyRogers online profile

I'm also having trouble adding a new line on Rogers.com. I used both mobile and desktop computer with multiple browsers. The order gets stuck in a loading state after choosing a number.
RogersMaude
Moderator
Moderator
Posts: 2,349

Re: Can't complete Upgrade or Plan Change via MyRogers online profile

Good evening @VG22,

 

Welcome to the Rogers Community! We appreciate you took the time to bring this up to our attention. Being able to use the self-serve tools at your disposition should be a piece of cake. We're sorry to hear you were not able to complete the transaction.

 

Did you end up placing the order for the new line, since you posted?

 

For us to see why it's not allowing you to complete the process via our website, we would need to investigate further. Please send us a private message @CommunityHelps so we can take a look at this for you. If you're not familiar with our private messaging system, click here.

 

Thanks!

 

RogersMaude