Can't complete Upgrade or Plan Change via MyRogers online profile

[phonerzalldayz]

Hi! 

Just wondering - I'm trying to upgrade my phone and plan. After I pick everything, I click 'Proceed to Checkout' and the page goes through the little rogers loading animation, but then it never loads. Every time I click it, it just returns to the same screen. 

I tried ordering the same phone and plan as a guest and it worked and took me to a proper checkout, so something is happening because I'm signed in to my account.  Does anyone know what this is? Or how I can fix it? 

Thanks

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[MLM2]

After spending 3 hours waiting to speak to reps that were unable to assist with a service UPGRADE *(that I was supposed to be able to do ONLINE!) and couldn't because of an "technical error on their end message" at the checkout screen I have determined that we will switch providers. Rogers just gets worse and worse. Surreal experience

[RogersZia]

Good evening @MLM2, welcome to the Rogers Community Forums.

I can imagine how frustrating this experience must have been for you. It certainly doesn't help when the issue cannot be identified and resolved. 

We wouldn't want to lose you as a customer :). Have you had any luck with the upgrade since you last posted here? Did the support reps offer to complete the order on your behalf?

Please keep us posted.

RogersZia