Hello, @Ioaurora
Welcome to the Rogers Community Forums!
I can imagine how frustrating it is to experience an over charge on your bill. We can definitely take a look at this for you.
Please send us a private message @CommunityHelps so we can get started on this for you. Not familiar with our private messaging system? No worries, click here.
We look forward to hearing from you.
RogersTony
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