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Billing

Trixie269
I've been here awhile

Rogers keep billing me twice. I pay my bill and my account says I still owe and they will charge me daily interest. I paid $580.00 in April because I paid four times and it’s still going on. I have spent hours one the phone but no help

 

 

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1 ACCEPTED SOLUTION

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Re: Billing

RogersTony
Moderator
Moderator

Hello, @Trixie269 

 

Thank you for posting your concern to the community. 

 

We have received your private message and I am glad to see that we were able to find a resolution for you.

 

If you have any concerns feel free to reach out to us again here in the community.

 

RogersTony

View solution in original post

7 REPLIES 7

Re: Billing

RogersTony
Moderator
Moderator

Hello, @Trixie269 

 

Thank you for posting your concern to the community. 

 

We have received your private message and I am glad to see that we were able to find a resolution for you.

 

If you have any concerns feel free to reach out to us again here in the community.

 

RogersTony

Re: Billing

Trixie269
I've been here awhile
Thank you for resolving my problem. I hope things will go smoothly from now on.

Re: Billing

BroSat
I plan to stick around

I’m trying to resolve a billing issue and have been on hold for over an hour already.

 

I called Rogers 5 days ago and after waiting on hold for over 90 minutes was told the billing issue would be resolved, to give it 96 hours, I was given a confirmation number.


Now, 5 days later, my bill still shows the wrong amount and I’m on hold again! Horrible customer service.

Re: Billing

Hi @BroSat,

 

I can see how frustrating your recent experience has been with customer service. I hope the billing issue has been resolved since you last posted here. Please let us know if you still require account support.

 

 

 

RogersZia

Re: Billing

BroSat
I plan to stick around

No, thanks for checking. Are you able to help @RogersZia? The bill is still showing the wrong amount, I just checked. Yesterday, I found another way of contacting support that doesn’t involve phoning which so far has been futile: Support/Contact Us/Share a Concern - still waiting for a response. 

Re: Billing

@BroSat you can send us a private message @CommunityHelps for account support!

 

 

 

 

RogersZia

Re: Billing

BroSat
I plan to stick around

@RogersZia, I tried sending you a private message but it wouldn’t go, I got error messages. It appears you don’t accept private messages?

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