Billing issues and poor customer sevice

[Jdominey]

I’ve been dealing with Rogers for months now over a payment issue and every time I call, I have to spend 2 hours explaining and arguing before they ultimately agree and promise to fix the issue. Then, of course, the issue never gets fixed, and I have to pay extra fees because of their issues - it’s the ultimate scam they are running. They currently have no avenues to escalate the issue, so I guess I just have to pay the price? Why can nobody at Rogers actually provide any customer assistance????

***Added Labels***

[RogersMaude]

Good afternoon @Jdominey,

Welcome to the Rogers Community and thank you for posting about your situation. 

We appreciate you took the time to bring this up to our attention, as we'd like the opportunity to take a deeper look into this.

Please reach out to @CommunityHelps to elaborate on the nature of your ''payment issue'', so we can get a better understanding. We'll go through the authentication process, as we'll need access to your account to further assist you.

To learn how to send a private message, click here. Thanks!

RogersMaude

[Jdominey · Accepted solution]

Update- I did get a call from Rogers and the associate managed to fix everything, with no fuss, in 13 minutes…where was this person before? Give that person a raise!!!