Billing is Still Wrong

[shell_bei]

I am getting very frustrating now. I am not sure this will help. I upgraded my phone to iPhone 16 as per the Black Friday sale. The customer service guy deleted my preferred program discount by mistake. I finally reached another lady and helped to add it back in December.

I just viewed my Dec bill. The preferred program discount is not there but $79.10 fee was charged for the program. The credit for upgrading the phone as a preferred program member is not there. The charge is $37 instead of $14 as they promised. My total bill is about $300 which is ridiculous.

I went to a Roger’s shop and was told he can’t make change. I only can call Roger’s. And my call won’t go through due to high call volume.

How many hours I need to waste to get this issue solved? I even don’t want to use my new phone in case I need to return it. This is the worst experience I have with Rogers. Can anyone here help to escalate this issue?

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[RogersYasmine]

Greetings @shell_bei ,

Welcome to our forums, we hope you like it here. 🙂

I'm sorry to hear about the current billing discrepancies that you've been experiencing, since upgrading to the new device. We certainly wish that things got off to a much smoother start.

Since posting, have you been able to get this matter resolved? If not, you may send us a PM @CommunityHelps and we can have a look into it for you. Alternatively, you can also reach out via Social Media using any of the support avenues found here.

Thank you,

RogersYasmine