Billing Issues

[nunopaixao]

Can I please have the email address of a PERSON who can champion my issues? I'm on month three of trying to deal with you via chat and phone, only to be disappointed when the next bill comes.

***Edited Labels***

[RogersJermaine]

Hello @nunopaixao,

Thank you for your post here on the Rogers Community Forums. What issues or concerns are you experiencing with your bill? We would be happy to take a further look into this for you to provide you with some assistance. 

Please feel free to send us a private message to @CommunityHelps so we can assist you further. For more information on how our private messaging system works, please check out our blog.

Regards,

RogersJermaine 

[nunopaixao]

Hi Jermaine.

I had a conversation with your team through a Twitter DM, and supposedly, my issue will be fixed on the next bill. Unfortunately, I've been told that before, so I'm not confident.

For now, nothing to do... I'll write again after the 12th if the issue is still not resolved.