I have never experienced such outrageous billing mistakes, service errors and Suspension of Services errors without any prior notice and poor communication and management from customer services IN MY WHOLE LIFE.
I have been going to Rogers store 5 times in the last 2 months and I have been calling Rogers Customer Service and Credit Operation Department countless times and talking to over 20 agents they transferred me over and over and pushed over responsibilities to each other without anyone solving my problems.
Rogers has mistakenly overcharged me and messed up my bill amount on my digital bills and MyRogers account, also suspended my account for their mistakes and charged me with the suspension fees.
I upgraded my plan with Rogers in Nov 2023 and I paid my previous monthly plan of $120 + $500 to keep my current device so totally I paid $620 on Dec 9, 2023., However, after I paid my last bill, my billing still showed that I owned Rogers $538.99, A week later, the bill became $803.29 and then it showed $356.2., they suspended my services twice so far from their billing mistakes and no agents could figure out why those random numbers kept showing and changes on my account.
On the last call I had with Rogers a couple of weeks ago, the agent in the Credit Operation Department told me my bill should be only $115.59 (after he waived the one-time fees that the agent in the store promised me it's gonna be waived but never happened) and after that, my bill should be $0, I made the payment of $115.59 right away on Jan 5, 2023, but my MyRoger account still showing $538.99 so they transferred me to another department to solve my MyRogers bill incorrect issue but they can’t solve anything and transferred me back to the Credit Operation but they made me wait in line for an hour until I gave up, the day after I got transferred to the Billing Department and the agent also agreed on my bill was only $115.59 as total and my account should showing $0, he told me to wait for a few days to receive the new bill and it will be correct, (Interaction number: i2158946060), however, the bill I received on Jan, 2023 is $803.41( still incorrect ), and somehow on MyRogers account showing $620.62. They also charged me suspension fees for their own system mistakes, I had weeks with no internet and cell service but I was still paid my monthly plans every single day. And now my phone has no internet so I think they might suspend my account again.
It feels like Rogers is a complete scam and it’s really frustrating that every day my bill is showing all those different numbers and no one can solve this issue. It’s a huge inconvenience that my phone is not working and on top of that, I am still paying for my service every single day when I have no service because of the mistakes Rogers made.
I am not going to pay the mistakenly outrageous amount that I don’t own. I just want the numbers on my account to be correct and stable and simply to have my service.
It’s been almost 3 months and I literally giving up on hope.
PLEASE HELP ME.
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