Bill too high

[Troy67]

Rogers connected my service on the 27th of June and 4 days later I get a bill for twice what I'm suppose to pay because they billed me on the 27th but didn't update the credits until the 28th. I asked the guy in chat to have a manager call me, I asked for a new bill, but he just told me to pay it anyway. I'm not paying it. Send me the correct bill and I will pay it.

*Added Labels*

[RogersMaude]

Good day @Troy67,

Welcome to the Rogers Community and thank you for bringing this up to our attention. 

If you did not get the confirmation that you received the necessary adjustments since you posted, we'd like to help!

Please send us a message to @CommunityHelps, as we'll need to discuss privately to have a look at your account.

To know how our private messaging works, click here. We'll be happy to further assist you.

Thanks!

RogersMaude

[Troy67]

Why can't someone call me? You people should start the billing a couple days after the install so you can get your act together first. I don't want to jump though hoops for your screw up.