Balance shows as $0

[jb85]

Curious, I recently downgraded from the highest internet package to the lowest, not long after paying a big bill, my balance has been at zero for awhile now, does that mean I owe nothing?

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[RogersCorey]

Greetings @jb85!

It's possible in this situation that the big bill resulted in an overpayment and you've accrued a credit balance as a result. The only for for us to confirm however would be to bring you into a private conversation where we can safely gather your account info and check your balance directly.

We'd be happy to take a closer look to see what is going on! Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here. 

Regards,

RogersCorey