Bad Customer Support Experience

[julray]

I've contacted Rogers two days in a row and on both occasions they ended my chat while I was digesting the information they provided and responding to a question. I waited 6 mins for them to respond, they waited < 2 mins before terminating the conversation. 2 days in a row!! Seriously, I know others are waiting, but I waited for 15 mins to speak to the agent and then 6 mins in between each of my responses. POOR customer support!!!

***Added Labels***

[RogersMaude]

Good day @julray,

Thank you for sharing your recent experience with us. I'm sorry to learn that it did not meet your expectations.

If you have yet to obtain answers to your questions, we would like to help. What type of assistance did you need, when you contacted our Live Chat service two days in a row?

If Live Chat is not the platform that best suit your needs; have you considered reaching out to us via Social Media?

Our agents will gladly be able to assist you via Facebook Messenger or X. They're available all day and you do not have to worry about being disconnected, since you can reply whenever you have time.

Looking forward to your reply!

RogersMaude