Authentication Process

[Garth2]

Private Information

In requesting support from a chat agent, I was asked to provide my date of birth.   As a matter of principle, I refused to do so and was denied service.  I offered to provide other identification such as my account number but the agent insisted on DOB.

* Edited title and labels*

[Gdkitty · Accepted solution]

On some services, the do ask for other information like that which they have, to help validate your account.
They should have been able to ask for a different thing, like your account PIN, etc. though.

Biggest reason why they need this other information.. is that just ANYONE could get your account number.  If you still get a mailed bill.. I could go and steal your mail.. get the account number, then have access to your account if thats all they needed.

One reason I dont necessarily like the live chat, etc.. that I am not SENDING that information across the PC (where yes could potentially be keylogged, etc).
At least over the phone, less likely to be intercepted.

[Babylegs1]

DOB is for wireless verification, just give it and be done with it! It’s for your own protection of your account!!

[jameelca]

DOB for wireless verification? And protection of my account? 

They can verify with so many things, why DOB? I don't recall giving my DOB to Rogers!!

I am going to make a complain. 

[jf18]

After 30 minutes of waiting followed by hi how are you, are you having a good day, may I call you by your first name, etc. I filled out the form and I was told that my birthdate did not match what was on file and goodbye.  When I look in my profile, I see nothing about my birthdate, so I wonder if it is possible that it is a data entry error at their end.  Now I have to call them or go to a store and present 2 pieces of ID.