Authentication Process

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I've Been Here Awhile
Posts: 2

Authentication Process

Private Information

In requesting support from a chat agent, I was asked to provide my date of birth.   As a matter of principle, I refused to do so and was denied service.  I offered to provide other identification such as my account number but the agent insisted on DOB.

 

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Resident Expert
Resident Expert
Posts: 14,192

Re: Authentication Process

On some services, the do ask for other information like that which they have, to help validate your account.
They should have been able to ask for a different thing, like your account PIN, etc. though.

Biggest reason why they need this other information.. is that just ANYONE could get your account number.  If you still get a mailed bill.. I could go and steal your mail.. get the account number, then have access to your account if thats all they needed.

One reason I dont necessarily like the live chat, etc.. that I am not SENDING that information across the PC (where yes could potentially be keylogged, etc).
At least over the phone, less likely to be intercepted.



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Highlighted
Resident Expert
Resident Expert
Posts: 14,192

Re: Authentication Process

On some services, the do ask for other information like that which they have, to help validate your account.
They should have been able to ask for a different thing, like your account PIN, etc. though.

Biggest reason why they need this other information.. is that just ANYONE could get your account number.  If you still get a mailed bill.. I could go and steal your mail.. get the account number, then have access to your account if thats all they needed.

One reason I dont necessarily like the live chat, etc.. that I am not SENDING that information across the PC (where yes could potentially be keylogged, etc).
At least over the phone, less likely to be intercepted.



View solution in original post

Highlighted
I've Been Here Awhile
Posts: 3

Re: Authentication Process

DOB is for wireless verification, just give it and be done with it! It’s for your own protection of your account!!