An Unknown Account Keeps Sending Me Bills

[Aolianfei]

I have stopped using this account or any Rogers service. There are no problems with this account.

Since last year, however, I've been receiving bills from an unknown account, 9-****-1496, to my email address, the same email address as my own account. I never made any purchases or used that account, and I don't even have the account number or password. I have completely no idea why it would send bills to me.

Despite contacting Rogers several times, the bills are still coming. Although they cancelled the service bundle, I'm still being bothered by daily calls from Rogers urging me to pay the bill, threatening to send it to a collection agency. How can I resolve this extremely annoying wierd situation?

***Edited Labels***

[RogersJo]

Good Day @Aolianfei 👋

Welcome to the community and thank you for bringing this to our much needed attention. We're sad to see you go! I can assure you that ensuring we protect the privacy and security of your account and personal related information is very much at the forefront of what we do. 

We would be more than happy to take a look into this for you. Please feel free to send us a new PM @CommunityHelps using the steps found here.

Looking forward to hearing from you,

RogersJo