Agreed to a fido migration plan for $50/month just to be lied to and be charged $80/month

[Yeboije]

I was just scammed by rogers by being charged $80/month when I was offered and agreed to a $50/month mobile plan. Has this happened to anyone else?

***Added Labels***

[RogersMaude]

Good day @Yeboije,

Welcome to the Rogers Community and thank you for your post! Being billed for a plan that is not what you agreed to can certainly be frustrating.

We'd be happy to take a deeper look into this for you. To do so, we'll need to gain access to your account.

Please send a message to @CommunityHelps if you still require further assistance and we'll do everything we can to help you resolve this.

To learn how to send a private message, click here. 

Thanks!

RogersMaude

[ewewewqeqwe]

Yes, the exact same thing happened to me. Rogers chat quoted $50 for 100gb/5g Canada wide but billed $80. A case was created to look into it. When I inquired as to the status, I was told it takes days for the back office team to look into it. I was offered a $0 fee Mastercard though. I wrote to resolve a concern this morning and hopefully get an answer. It's a $1 more per day than I was told. 

[kristinvv]

Same here. Was sold a $40/month plan over the phone (migration deal for Fido customers). First bill indicates it's $75. 

[RogersCorey]

Good morning @kristinvv!

If your first bill is not as expected, we can look into it for you to determine why there is a discrepancy between the plan that was offered to you and the price that appeared on the invoice.

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey

[Shironekomaru69]

Hi @Yeboije! Were there any updates to your concern about this? I started my own thread just moments ago, similar to your situation.