Advice needed to update 30 day return policy

[Sofiya]

Hi
I've chatted with in numerous customer service reps who gave me false information about going in store to return a mobile device that wasn't working optimally/shipping me around like a ping pong ball/not willing to set the dispute in motion. I wasn't told ANYTHING about a 1 year warranty regarding this mobile device. I sold it and immediately paid Rogers the money I received from selling it. Now I notice not only do I have charges for that device but also for another one that I returned 3 DAYS after I've received it and that line is *supposedly inactive* Now I'm trying desperately to get a hold of someone that will actually help me to dispute these charges, and to change the 30 day policy for returning a device to an extended time if said customer had endured extreme circumstances *I had fallen sick in hospital AND moved locations during that time frame and didn't have any time to go in store to return said device* So if some higher up rep can step up and resolve these issues and waive this insane bill that would be very greatly appreciated

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[RogersCorey]

Good afternoon Sofiya!

My name is Corey and I can absolutely look into this hardware return dispute that you've brought to us.

We'd be happy to take a closer look to see what can be done! Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.