1 ACCEPTED SOLUTION
Accepted Solutions
@ByetheSea If you look closely at your previous bill statements, you'll see a notice regarding price increases, usually about 3-5 months before the actual price increase comes into effect. It's always there.
@ByetheSea If you look closely at your previous bill statements, you'll see a notice regarding price increases, usually about 3-5 months before the actual price increase comes into effect. It's always there.
@Aylesbury wrote: Apparently there was a note buried in my December bill. You had to click on it and then scroll to find it.
This is what happens if you don't review your statements. Or when there's a notice in the statements about channel changes that people don't read. I guess there are lots of people who don't, but that's not Rogers fault. Same thing happens when people don't review their electricity or gas or credit card statements and get incensed.
No one is ever happy with how a bill increase is communicated. what did u want them to do instead? come to your door on a red carpet and have a personal messenger read out a statement to you?
If I forget to read my bill, I am actively engaged in online communities such as this and others and I always find out about it one way or another.
@ACanadianB wrote:
...why would I bother reading the bill in detail?
You don't need to review the bill in detail if it was as expected, however, bills also often contain other useful information, such as channel changes, upcoming payment changes as outlined in my post link below, etc. This bill review can be accomplished in a few seconds. It's up to you. Lots of people don't read their bills, but if you don't you can't complain about anything that was contained in them.
@Aylesbury wrote: ...there is zero indication that there is any need to open the link. If the summary amount matches what you expect, reviewing the detail should be unnecessary.
On my Rogers e-mail regarding my bill it clearly states "Sign in below to view your bill in detail."
An e-mail is not a secure form of communication. Perhaps Rogers could change the word "Bill" to "Statement", however, you have the gist of what they mean in either case. I'm actually glad that Rogers keeps all of this information regarding channels, payments, etc in one document, it stops me from being inundated with e-mails from them, which people would then complain about.
If you look at e-mails from credit card companies, banks, gas companies, electrical companies, etc., they all include only the minimum of information in the e-mail and you are required to visit their website (or use their app) to get additional details. It is your prerogative not to - some people never review their credit card or other statements either, but again, you cannot blame the corporation for your lack of due diligence.
Tip: One should never click on a link in an e-mail. It could be a scam e-mail. One should always go to the corporation's website by using your app or browser bookmark.
-
9358 views
-
34 Likes
-
-
