Trying to port numbers from Shaw

[jasoncillo]

Hello

I'm having some issues with my account being cancelled during the porting process. I think there may have been some errors made during the port. Originally I chatted with a person online to help port my number from Shaw, however it was ported over to my Wifes account instead. I called someone today to help solve the issue, I received the text message to approve the transfers and now my Rogers lines are cancelled. I don't understand what happened and now I have no service on my phone. Please help someone thank you!

***Edited Labels***

[RogersJermaine · Accepted solution]

Hi @jasoncillo,

Welcome to the Rogers Community Forums, and thank you for your post! We do want the migration process to be an easy one to alleviate frustrations for our customers.

We have a dedicated team that will be able to assist with all migration questions and issues. If you can, please reach out to them through chat here. 

They are available Monday to Friday, 8 a.m.–12 a.m. EST, and weekends, 9 a.m.–12 a.m. EST.

Thank you
RogersJermaine