When the "merger" happened, Rogers suddenly billed me for a MyTab payment of $15.00. I did finance a phone but it was paid off months earlier and I wasn't receiving bills from Shaw. On telling this to Rogers, they told me many times that I had to contact Shaw and gave me a number. On calling the number many times I got a Rogers agent who would tell me to call Shaw. Sometimes they transferred me up the ladder but but best I got was someone would call me within 24 - 48 hours. During these calls I was often given incorrect information - it took 3 tries to find out what the $15 was for.
On finally speaking to a Shaw representative on the East Coast who only did internet and TV, I was advised that SHAW MOBILE NO LONGER EXISTS AND THAT ALL RECORDS WERE TRANSFERRED TO ROGERS.
Rogers also started billing $5 per month because I wouldn't give them direct access to my account.
Eventually, they cut my wireless service off so I paid $126 of which I only owed $17 (for 411 calls) in order to get it back. I'm now being charged an additional $90 for disconnection fees and others. All of this for $15 I didn't owe. By the way, it took a while to figure out what the $17 was for. It wasn't clear on the bill and the first person I spoke with didn't know.
My concerns are:
1. I am being incorrectly billed;
2. I can't understand why I should have to authorize anyone to have direct access to my account;
3. The amount of incorrect information I was given by the only people I could contact at Rogers;
4. The impossibility of connecting with anyone who might know something or can do anything about it.
