Cannot port my number over

[frustratedcust]

I have spent at least 11 hours and talked to 11 agents on the phone since last Friday. Every time I have explained the situation and everyone agent said they are capable to solve it and I just need to be patient. However still not working. I gave up!

***Added Labels***

[RogersJo]

Good Day @frustratedcust! 

Welcome to the Community and congrats on your first post with us! 😊 I'm sorry to hear what transpired as this is most certainly not the type of experience we want you to be having. I just have a few questions for you in hopes of getting this ironed out. 

Has the issue been resolved since you last posted? 

Is your number still currently active?

What seems to be preventing the migration?

We'd be more than happy to take a further look into this for you. Feel free to send a private message to @CommunityHelps so we can assist you further. If you're not familiar on how our Private Messaging works, you can find out more here.  

Looking forward to hearing from you, 

RogersJo 
 

[frustratedcust]

Yes, the funny thing is: the problem has been resolved through calling the cancelling service line. I was ready to go to another phone company. The guy answering the phone has got to the point right away. He put a note on my file and explained what needed to be done. Since he did not have the permission to modify them. I had to go through the shaw to rogers transfer line and get somebody to follow the note...It is a painful painful experience. I think Rogers should evaluate staff by problems solving skills not just their politeness. 

[RogersJo]

Greetings @frustratedcust! 👋

I'm elated to hear that the issue has been rectified and we're estatic that you're still on board with us! I'm saddened to hear that this has been a less than ideal porting process for you. We very much appreciate the feedback and will ensure it gets passed along to the appropriate channel.

Regards,

RogersJo