Navigatr not showing primetime schedule

[Samosa]

From Saturday August 26th 2023 to Tuesday August 29th, the prime time schedule only on my Rogers Navigatr here in Ottawa shows no information for every chanel.. This happens fairly often lately.
Please correct. Thank you

***Edited Labels***

[RogersJermaine]

Hi @Samosa,

Welcome to the Rogers Community Forums, and thank you for posting and bringing this matter to our attention!

Since you last posted, has the issue been resolved? If not, can you try rebooting the TV box to see if that fixes it?

If the issue persists, please feel free to send us a private message to @CommunityHelps so we can investigate this issue further for you. For more information on how our private messaging system works, please check out our blog.

Regards
RogersJermaine

[Samosa · Accepted solution]

Hello. The issue has been resolved thank you. I just want to mention that this situation has been happening more frequently.
Hopefully, the problem doesn't happen to often.
Not sure if my mentioning triggered a fix, but am grateful that it is resolved.
Again, thank you very much.
Sam

[57]

This issue used to happen to me once or twice a year during the last few years I was on Digital Cable.  At first one evening would be missing, then 1.5 days, then 2.5 days, etc.  After a few days, the issue always corrected itself, so I never worried about it unless it got down to 2-3 days showing, which only happened once.

[MBOSYJ]

No seeing schedule starting 8pm March 24th 2025. Help.

[57]

Please see the post above yours, as well as the solution post.  Users used to have this issue occasionally.  If the issue continues to when you have no schedule within a day or so, then you'll need to contact Rogers, but don't expect much help, since you're still on Legacy Digital Cable and they're trying to migrate everyone to Xfinity.

Also, check your signal strength as outlined in the following FAQ:

https://www.digitalhome.ca/threads/57-faq-tips-for-sa-cisco-stbs-also-pace.17719/

[mebe]

My Nextbox 3 Guide schedule is perfectly fine up to Match 28. I'm in the Toronto area, so hopefully the problem won't spread or get worse.

If you're still having Guide issues, follow @57's suggestions.

[MBOSYJ]

My issue resolved overnight. Planning to move to Bell. Cost is less. Already have Fibe internet. Rogers canceled on demand for legacy. No reason to switch to xfinity as I would have to pay extra for rogers connectivity.