02-05-2022 01:06 PM - last edited on 02-05-2022 01:24 PM by RogersTony
I am in Ottawa and pay for the CTV New Channel (17) in my channel lineup. When I go to the CTV website and try to access the content it asks me to login - which I do via Rogers but then it tells me my access is denied - Unauthorized channel? Can someone please explain?
*** Edited Labels ***
02-06-2022 12:47 PM
It may be the case that we need to refresh your account permissions to get your login to work. This is a pretty quick process and typically resolves most issues of this nature. If performing a refresh doesn't resolve this, then we would have to submit an escalation for further review.
Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.
01-13-2023 07:18 PM
how do we refresh my account permission
01-14-2023 08:03 PM
Welcome to the Rogers Community Forums and thank you for your post. We appreciate you reaching out to us in the PMs. We're hopeful we can work towards a resolution.