CTV News Channel on the CTV website not working

[bowie]

I am in Ottawa and pay for the CTV New Channel (17) in my channel lineup. When I go to the CTV website and try to access the content it asks me to login - which I do via Rogers but then it tells me my access is denied - Unauthorized channel? Can someone please explain?

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[RogersCorey]

Greetings @bowie!

It may be the case that we need to refresh your account permissions to get your login to work. This is a pretty quick process and typically resolves most issues of this nature. If performing a refresh doesn't resolve this, then we would have to submit an escalation for further review.

Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey

[glarabie]

how do we refresh my account permission

[RogersJermaine]

Hello @glarabie,

Welcome to the Rogers Community Forums and thank you for your post. We appreciate you reaching out to us in the PMs. We're hopeful we can work towards a resolution.

RogersJermaine