Note: Using customer owned PVR boxes: Approx. 5 days ago I stopped seeing channel 545 (CNN) only here in Ottawa. All other channels are fine. When I switch to that channel the screen is blank and there is no sound, but when I click on "info", the screen displays the usual information about what program is playing, etc. Plus, I momentarily see the banner at the bottom displaying the channel. I have (3) PVRs. (1) NextBox 3.0, (1) NextBox 2.0 and (1) 8300 Explorer, which is an older box, but still works. All other channels are working fine — it's just 545 that stopped working AND … at the same time. Now, here is the strange thing - only the older box (8300) can still see channel 545, the (2) NextBox devices display a black screen. I did all the trouble-shooting with on-line support and even had a Rogers tech on-site who changed all the co-ax connections, new splitter, checked the signal, etc. - but unable to determine the cause of the problem. He said my (2) NextBox's were probably defective??? I don't buy this. Two boxes at the same time... going defective and only on (1) channel??? It is definitely not the wiring because I can take my 8300 box and move it anywhere in the house and I can see channel 545 no problem. It's only the (2) newer boxes that have the problem.
My theory is that a recent software upgrade from Rogers caused the problem withy my (2) NextBoxes? I believe the NextBox and the 8300 are completely different internally and therefore the 8300 was not affected by the software upgrade? Rogers is telling me to get (2) new NextBox rentals – at my cost. If they can't resolve the problem I am thinking of moving to Bell Fibe?
Has anyone experienced anything like this and if you have any suggestions, they would be greatly appreciated.
Thank you
