Stop sale on home security?

[Aftimous]

So , I called in this week to upgrade my Rogers home security system by adding cameras. Wanted to upgrade to the Control package but was told there is a stop sale on alarm equipment due to shortages since Nov 15. Is this true and if so, when will the stop sale lift?

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[RogersJermaine · Accepted solution]

Hi @Aftimous,

Welcome to the Rogers Community Forums and thank you for your post!

There is a touchpad shortage that is impacting new customers that are looking to get the services hooked up at this time. Alternatively, we do have our Automation package that does not require a touchpad that customers can learn more about here. 

If you are an existing customer that currently has a touchpad, then you can reach out to our support team here to look into options with adding additional equipment for your services. 

Hope this information helps

Regards
RogersJermaine 

[Aftimous]

Thanks, I already have a touchpad, door and window sensors, motion and smoke detectors. Just want to upgrade and add cameras.

[dealerag]

So rogers has the ability to buy another telecom, but cant source keypads? I cannot believe that. They continue to advertise, and just disappoint potential customers who are looking for a product/service. Virtually every other alarm company in the world has keypads, including, i might add, Bell. Since the purpose of adding  a service is to intergrate all items, are we ow to believe that Rogers' sourcing is working for Bell?