04-17-2023 10:54 PM - last edited on 04-17-2023 11:03 PM by RogersZia
So , I called in this week to upgrade my Rogers home security system by adding cameras. Wanted to upgrade to the Control package but was told there is a stop sale on alarm equipment due to shortages since Nov 15. Is this true and if so, when will the stop sale lift?
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04-19-2023 10:16 PM
Hi @Aftimous,
Welcome to the Rogers Community Forums and thank you for your post!
There is a touchpad shortage that is impacting new customers that are looking to get the services hooked up at this time. Alternatively, we do have our Automation package that does not require a touchpad that customers can learn more about here.
If you are an existing customer that currently has a touchpad, then you can reach out to our support team here to look into options with adding additional equipment for your services.
Hope this information helps
Regards
RogersJermaine
04-19-2023 10:16 PM
Hi @Aftimous,
Welcome to the Rogers Community Forums and thank you for your post!
There is a touchpad shortage that is impacting new customers that are looking to get the services hooked up at this time. Alternatively, we do have our Automation package that does not require a touchpad that customers can learn more about here.
If you are an existing customer that currently has a touchpad, then you can reach out to our support team here to look into options with adding additional equipment for your services.
Hope this information helps
Regards
RogersJermaine
04-19-2023 10:33 PM
05-11-2023 10:48 PM - last edited on 05-11-2023 11:01 PM by RogersMoin
So rogers has the ability to buy another telecom, but cant source keypads? I cannot believe that. They continue to advertise, and just disappoint potential customers who are looking for a product/service. Virtually every other alarm company in the world has keypads, including, i might add, Bell. Since the purpose of adding a service is to intergrate all items, are we ow to believe that Rogers' sourcing is working for Bell?